I celebrate your decision to attend the workshop "From Complaints to Action: Mastering Effective Communications" delivered to Kellogg Alumni. And also your curiosity and willingness to take the concepts one step further by coming here.

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The audio below was recorded by master coach Steve Chandler and describes in a very simple way the difference between expectations and agreements.

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I encourage you to​ listen to this  audio with your FULL attention, more than once, and write down what you will do differently as a result of it. And if you feel inclined to do so, share those commitments with me at barbara@bnowconsulting.com. I would love to hear from you.

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